AI receptionist for dental clinics: appointments and calls
When the whole team is chairside, the phone is left ringing. The AI receptionist answers those calls, takes appointment requests and changes and handles admin questions, so nobody has to step away from the patient they are treating.
- 24/7 available at any hour
- +400 integrations available
- GDPR regulatory compliance
Reschedules and cancellations
Rescheduling and cancelling appointments are among the most common calls at a dental clinic. The agent takes them with every detail and alerts reception so the slot can be filled again.
It can also call patients to remind them of their appointment, thanks to the outbound calls of our voice agents.
Appointment requests
The agent handles anyone calling to book, whether a new or a regular patient: it takes their details, the admin reason for the visit and their availability, and leaves the request ready for your team.
It also answers out of hours, when many patients find time to call.
Admin questions
Opening hours and location
It tells patients when the clinic is open, how to get there and where to park.
Payment and finance options
It explains the options your clinic offers, using the information you approve.
Insurance and dental plans
It says which insurers the clinic works with, based on the list you provide.
Documents
It tells patients what to bring to their first visit.
Connects to your dental software
Dental clinics usually work with practice management software built for the sector. If yours has an API, we can integrate it; if not, the agent passes each request to your team through the channel you prefer.
Cognitfy offers more than 400 integrations with ERPs, CRMs, accounting software, VoIP telephony, ecommerce platforms and more. If your tool has an API, we can integrate it.
You don't need to code or switch systems: the agent adapts to the way you work.
What it doesn't do
The agent doesn't assess symptoms, doesn't diagnose and doesn't recommend treatments or treatment plans and quotes. If a patient asks about their case, it passes the query to the clinic. For severe pain or an emergency, it follows the rule you set, such as alerting your team straight away.
Privacy and GDPR
Cognitfy complies with the General Data Protection Regulation (GDPR). You can read how we process data in our privacy policy.
Health data is a special category of personal data and requires stronger safeguards. Before the agent goes live we agree with you which data it collects and which it doesn't, and we recommend reviewing the processing with your data protection officer.
Bring the AI receptionist into your dental clinic
Discovery
In a 90-minute session we review the calls your clinic receives and decide what the agent should handle.
Setup
We connect the agent to your tools and teach it your answers, your processes and your criteria.
Live in 72 hours
In a typical case, the agent goes live within 72 hours, without disrupting your operations.
Follow-up
We monitor the first conversations, fine-tune what is needed and you track the results in real time.
Questions before hiring an AI receptionist for your dental clinic
What is an AI receptionist for dental clinics?
It's an AI voice agent that handles the clinic's calls: appointment requests and changes and admin questions, without taking part in clinical decisions.
Does it connect to my dental practice software?
If your software has an API, we can integrate it. If not, the agent passes each request to your team through the channel you prefer. We confirm this in the discovery session.
Can it handle appointment changes?
It takes every change or cancellation with all the details and alerts reception. It can also call patients to remind them of their appointment.
Does it give information about treatments?
No. The agent doesn't assess symptoms or recommend treatments. Those queries are passed to your clinicians.
How long does it take to get up and running?
In a typical case, the agent goes live within 72 hours of the discovery session. If your dental software has no API, it can still start: it passes every request to your team through the channel you prefer, with no integration to wait for.
Other clinics and solutions
- AI for medical clinicsAdmin support and call handling for practices and clinics.See solution
- AI for aesthetic clinicsSales enquiries, consultations and appointments by WhatsApp and phone.See solution
- AI receptionistHow the receptionist that answers your calls works.See solution
- AI voice agentsInbound and outbound calls with agents that also carry out tasks.See solution
Don't let the phone pull you from the chair
In a 30-minute demo we look at which calls the AI receptionist can handle for your dental clinic.
