Get a WhatsApp AI agent that replies to your customers
An agent that answers your company's WhatsApp messages, handles the questions that keep coming up and logs every request in your tools. Your team only steps in when a person is needed.
- 24/7 available at any hour
- +400 integrations available
- GDPR regulatory compliance
What the agent can do
Answer frequent questions
We teach it about your business so it can answer opening hours, services, terms and the rest of the usual questions.
Give the status of a request
If your tool holds the information, the agent can look it up and reply to the customer without anyone on your team stepping in.
Capture and qualify leads
It collects the details your sales team needs and logs them in your CRM, ready for follow-up.
Create tasks and alerts
When a conversation needs action, it creates the task or sends the alert in the tools you already use.
An AI agent on WhatsApp for your customers
WhatsApp is where many customers prefer to write, but it's also where messages pile up: messages that arrive after hours, questions that repeat and conversations left unanswered.
The agent replies straight away, keeps track of every conversation and leaves your team only what needs a human decision.
Handover to a person
During setup we agree with you which questions the agent handles and which it passes to your team.
When a conversation needs a person, your team gets an alert with the context the agent has already collected, so the customer doesn't have to repeat anything.
WhatsApp message
The agent handles it
- Frequent questions
- Status of a request
Answered straight away
Needs a person
- Passes the conversation on
- With all the context
Handed over to your team
WhatsApp Business requirements
The agent runs on WhatsApp's business platform, so you need a number registered for your company. We help you with the setup.
Meta sets its own rules: for example, to message a customer first you need their permission and approved message templates, and it may charge fees under its current terms. We go through this with you in the discovery session.
Connects to your CRM and your tools
Every conversation ends up where it should: in your CRM, in your management software or in your team's inbox.
Cognitfy offers more than 400 integrations with ERPs, CRMs, accounting software, VoIP telephony, ecommerce platforms and more. If your tool has an API, we can integrate it.
You don't need to code or switch systems: the agent adapts to the way you work.
Get your WhatsApp AI agent up and running
Discovery
In a 90-minute session we review your WhatsApp conversations and decide what the agent should handle.
Setup
We connect the agent to your tools and teach it your answers, your processes and your criteria.
Live in 72 hours
In a typical case, the agent goes live within 72 hours, without disrupting your operations.
Follow-up
We monitor the first conversations, fine-tune what is needed and you track the results in real time.
Privacy and GDPR
Cognitfy complies with the General Data Protection Regulation (GDPR). You can read how we process data in our privacy policy.
Questions before hiring the WhatsApp AI agent
What's the difference between an AI agent and a WhatsApp chatbot?
A traditional chatbot follows a menu of fixed options. The AI agent understands what the customer writes, replies naturally and also takes action in your tools, such as logging a request or creating a task.
Do I need WhatsApp Business?
Yes. The agent runs on WhatsApp's business platform with a number belonging to your company. We help you set it up.
Can it hand the conversation over to a person?
Yes. We agree with you when the agent passes the conversation on, and your team gets an alert with all the context.
Does it connect to my CRM?
Cognitfy has more than 400 integrations. If your CRM has an API, we can integrate it so every contact is logged.
How long does it take to get it running?
In a typical case, the agent goes live within 72 hours of the discovery session, once the WhatsApp Business account is ready. If you don't use the WhatsApp Business API yet, signing up and verifying your business with Meta comes first and can add a few days.
Other Cognitfy solutions
- Ecommerce chatbotFor online shops that get questions about orders, shipping and returns.See solution
- AI for aesthetic clinicsTo answer the sales enquiries that come in through WhatsApp and social media.See solution
- AI receptionistTo answer every incoming call.See solution
- AI voice agentsInbound and outbound calls with agents that also carry out tasks.See solution
Reply to every WhatsApp on time
In a 30-minute demo we look at which conversations an AI agent could handle on your WhatsApp Business.
