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AI for medical clinics

AI for medical clinics: calls and appointments

An AI agent that answers your clinic's admin calls, takes appointment requests and handles the usual questions. Your reception team gains time for the patients in front of them, while clinical decisions always stay in the hands of your healthcare professionals.

See which tasks it covers
  • 24/7 available at any hour
  • +400 integrations available
  • GDPR regulatory compliance

Which tasks it covers

Answering calls

It picks up every call, including at the busiest times and outside clinic hours.

Admin information

It answers on opening hours, location, specialties, documents needed or payment methods, using the information you set.

Appointment requests

It takes down who is calling, what they need and when they're available, and leaves the request ready for your team.

Reminders

It can call patients to remind them of their appointment, thanks to the outbound calls of our voice agents.

Routing emergencies

Before the agent goes live we agree the emergency rule with you: which words or situations trigger it and what the agent must say.

If there may be a medical emergency, the agent tells the patient to call 112 and, if you choose, alerts your team straight away.

Call from a patient

Possible emergency

  • Tells them to call 112
  • Alerts your team, if you choose

Rule agreed with you

Admin

  • Appointment request
  • Hours and documents

Logged for reception

What it doesn't do

The agent doesn't diagnose, doesn't give medical advice and doesn't recommend treatments. If a patient asks about symptoms or their case, the agent doesn't go into it and passes the query to the clinic.

Its answers are limited to the admin information your clinic approves during setup.

We're open Monday to Friday, 9:00 to 20:00. Would you like to request an appointment?

Privacy and GDPR

Cognitfy complies with the General Data Protection Regulation (GDPR). You can read how we process data in our privacy policy.

Health data is a special category of personal data and requires stronger safeguards. Before the agent goes live we agree with you which data it collects and which it doesn't, and we recommend reviewing the processing with your data protection officer.

Privacy policy

Connects to your practice management software

The requests the agent takes should reach the software your clinic uses to manage its diary and patients.

Cognitfy offers more than 400 integrations with ERPs, CRMs, accounting software, VoIP telephony, ecommerce platforms and more. If your tool has an API, we can integrate it.

You don't need to code or switch systems: the agent adapts to the way you work.

Bring AI into your clinic

  1. Discovery

    In a 90-minute session we review the calls your clinic receives and decide what the agent should handle.

  2. Setup

    We connect the agent to your tools and teach it your answers, your processes and your criteria.

  3. Live in 72 hours

    In a typical case, the agent goes live within 72 hours, without disrupting your operations.

  4. Follow-up

    We monitor the first conversations, fine-tune what is needed and you track the results in real time.

Questions before hiring AI for your clinic

What is a virtual receptionist for clinics?

It's an AI voice agent that handles the clinic's admin calls: information, appointment requests and common questions, without taking part in clinical decisions.

Can it give medical information?

No. The agent doesn't diagnose or give medical advice. Any clinical query is passed to your healthcare professionals.

What does it do in an emergency?

It follows the emergency rule we agree with you: it tells the patient to call 112 and, if you choose, alerts your team straight away.

How is patient data handled?

Cognitfy complies with the GDPR. Before the agent goes live we agree which data it collects, and we recommend reviewing the processing with your data protection officer.

How long does it take to get up and running?

In a typical case, the agent goes live within 72 hours of the discovery session. If appointment requests need to reach the software you use for your schedule, we confirm the connection in that session.

Other clinics and solutions

Less time on the phone, more time for patients

In a 30-minute demo we look at which admin calls the agent can handle for your clinic.