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AI for property managers

AI software for property managers: repairs and issues

An AI agent that answers residents at any hour, logs every issue with the details needed and passes it to whoever has to fix it. Your office only receives what actually needs managing.

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  • 24/7 available at any hour
  • +400 integrations available
  • GDPR regulatory compliance

What takes up most time in a property management office

Residents' calls come without warning: a leak, a broken lift or a question about the next owners' meeting can arrive at any hour, several at once. Handling them by phone interrupts the office's work all day long.

Many of those calls repeat themselves and always follow the same steps. They are exactly the ones an AI agent can take on.

Taking repair reports

Collects every detail

Community, block, flat, type of fault and contact number: the agent asks what's needed so nobody has to call back.

Logs the issue

It records the issue in your office's tools, with the information neatly organised.

Alerts whoever fixes it

It sends the alert to the property manager in charge or to the contractor you set for each type of issue.

Answers out of hours

Issues also come in at night and on bank holidays. The agent handles them 24/7.

Residents' recurring questions

Office hours, meeting dates, how to request a certificate or who to contact for each procedure: the agent answers the most frequent questions with the information you give it.

Your community's next meeting is on Thursday at 19:00. Would you like me to send you the notice?

Emergencies and routing

Not every issue can wait until the next day. During setup we agree with you what counts as urgent in your communities, such as a water leak or people stuck in a lift, and who is alerted straight away.

All other requests are logged so the office can deal with them in turn.

Call from a resident

Urgent

  • Water leak
  • People stuck in the lift

Immediate alert

Can wait

  • Question about a meeting
  • Certificate request

Logged for the office

Connects to your management software

Issues and queries should end up in the software your office already works with.

Cognitfy offers more than 400 integrations with ERPs, CRMs, accounting software, VoIP telephony, ecommerce platforms and more. If your tool has an API, we can integrate it.

You don't need to code or switch systems: the agent adapts to the way you work.

Bring AI into your property management office

  1. 90 minutes

    Discovery

    In a 90-minute session we review the calls your office receives and decide what the agent should handle.

  2. We set it up

    Setup

    We connect the agent to your tools and teach it your answers, your processes and your criteria.

  3. 72 hours

    Live in a typical case

    In a typical case, the agent goes live within 72 hours, without disrupting your operations.

  4. Afterwards

    Follow-up

    We monitor the first conversations, fine-tune what is needed and you track the results in real time.

Questions before hiring AI for property management

What kind of calls can it handle?

Issues in your communities, residents' recurring questions and requests your office has to deal with afterwards.

What about emergencies out of hours?

We agree with you which issues are urgent and who gets alerted. The agent spots them and sends the alert straight away, at any hour.

Does it connect to my property management software?

Cognitfy offers more than 400 integrations. If your software has an API, we can integrate it. We confirm this for your case in the discovery session.

Will residents notice they're talking to an AI?

The agent holds a natural conversation, with the voice and tone you choose. You can decide how it introduces itself at the start of the call.

How long does it take to get up and running?

In a typical case, the agent goes live within 72 hours of the discovery session. If issues need to reach your property management software, we validate the connection in that session, and a custom integration can extend the timeline.

Other Cognitfy solutions

Take your office off the phone

In a 30-minute demo we look at which calls and issues the agent can take on for your office.