Hire an AI ecommerce chatbot for your store
An AI agent that answers your online shop's customers about orders, shipping, returns and products, connected to your shop. We set it up for you: it isn't just another widget you have to configure on your own.
- 24/7 available at any hour
- +400 integrations available
- GDPR regulatory compliance
What it handles in your online shop
Where's my order?
With your shop connected, the agent checks the order status and replies to the customer straight away.
Product questions
We teach it your catalogue and your terms so it can answer questions on sizes, features, availability or compatibility.
Shipping and delivery times
It explains your shipping options and costs using the information you define, the same in every reply.
Out-of-hours questions
It answers at any time, including at night and at weekends, when your team isn't around.
Connection to your shop
A chatbot that can't see your orders can only give generic answers. That's why we connect the agent to your shop and the tools around it.
Platforms such as Shopify, PrestaShop or WooCommerce offer an API. Cognitfy has more than 400 integrations and, if your platform has an API, we can integrate it. We confirm this for your case in the discovery session.
Orders and returns
Returns and order issues are the questions that take up the most time. The agent explains your policy, collects the details needed and creates the task for your team, with no back-and-forth emails.
You decide what the agent handles from start to finish and what always goes through a person.
Channels
Your customers don't write in just one place. We agree with you which channels the agent covers, such as WhatsApp or the phone, and it gives the same answers on all of them.
Get the chatbot running in your shop
Discovery
In a 90-minute session we review your shop's customer questions and decide what the agent should handle.
Setup
We connect the agent to your tools and teach it your answers, your processes and your criteria.
Live in 72 hours
In a typical case, the agent goes live within 72 hours, without disrupting your operations.
Follow-up
We monitor the first conversations, fine-tune what is needed and you track the results in real time.
Privacy and GDPR
Cognitfy complies with the General Data Protection Regulation (GDPR). You can read how we process data in our privacy policy.
Questions before hiring the ecommerce chatbot
How is it different from a self-service chatbot?
With a self-service tool, you set up the chatbot yourself. With Cognitfy, our team implements the agent, connects it to your shop and fine-tunes it after it goes live.
Does it work with Shopify, PrestaShop or WooCommerce?
These platforms offer an API, and if your shop has an API we can integrate it. We confirm the fit with your specific shop in the discovery session.
Can it check the status of an order?
Yes, when the agent is connected to your shop or your shipping tool. Without that connection, it takes the query and passes it to your team.
What happens with questions it can't answer?
It passes them to your team with the details it has already collected. You decide which cases always go through a person.
How long does it take to get it running?
In a typical case, the agent goes live within 72 hours of the discovery session, if your shop lets us read orders and shipping through an API. With a platform without an API or a custom build, the timeline depends on that integration and we set it in the session.
Other Cognitfy solutions
- WhatsApp AI agentTo serve your shop's customers on WhatsApp.See solution
- AI receptionistTo answer every incoming call.See solution
- AI voice agentsInbound and outbound calls with agents that also carry out tasks.See solution
- AI process automationSo every request is carried through to the end in your tools.See solution
Handle your shop's customer questions without growing the team
In a 30-minute demo we look at which customer questions an agent connected to your shop could resolve.
